The Residences at One Village Place by Hyatt Vacation Club

Avoid Northstar rental “service”! We booked a three bedroom condo at One Village Place through Northstar’s website, paying a very pretty penny for our stay. When we checked in, none of the four TVs in the condo were working (nor was the phone, though that was insignificant, as we have cell phones). Not having working TVs was a BIG deal to us, as this was during the World Cup soccer tournament, and we wanted to watch a number of the games. We immediately called the front desk at Northstar. They sent someone up that evening, but he was unable to get any of the TVs working. Someone came back the next day, but still not able to get any TVs working. The third day, still not working in the morning. Bottom line, we were unable to watch any of the World Cup soccer matches during our three night stay in what was advertised by Northstar’s website as a luxury condominium unit. When I complained, and asked for a partial refund of a few hundred dollars (on a $3,000+ charge), Northstar Resorts (through their rental “service” managers) told me to pound sand. I submitted a dispute through my credit card company, but Northstar Resorts continued to refuse to refund even a penny! I will never rent through Northstar Resorts again!

Staff at front desk is incredibly rude and unhelpful. Can’t be bothered to help guests even when no one else is in the lobby. Recommend avoiding this hotel unless there are no other options nearby. Location is great but needs new management.